Returns & Refunds
Last updated: 15 October 2026
Damaged or wrong items
Candles, wax and glass are fragile, and we pack them with care. If your order arrives damaged, broken or different from what you ordered, tell us within 48 hours of delivery and we'll send a free replacement or a full refund.
To report it, WhatsApp us on +91 8130589077 or email info.artkabazaar@gmail.com with:
- your order number;
- an unboxing video, or clear photos of the outer box, the packing and the damaged item.
Other returns
We do not accept returns for change of mind, because candles and wax products cannot be resold once they have left us.
How refunds are paid
Approved refunds go back to the original payment method (card, UPI, net banking or wallet) through Razorpay. Once we've processed a refund, it usually reaches you within 5–7 working days, depending on your bank.
Natural variation
Colours, patterns and sizes can vary slightly from the photos and between batches. Small variations like these are not defects.
Amazon orders
Products bought through our Amazon listings follow Amazon's return policy. Please raise returns for those orders on Amazon.