Frequently asked questions
How do I order?
Three ways: click Buy now on a product to pay online (when available), tap Enquire on WhatsApp to order by chat, or use the bulk & gifting form for larger quantities.
Where do you deliver, and how long does it take?
We ship across India. Orders are dispatched within 2–4 working days of payment, and delivery usually takes 3–7 working days after dispatch. Shipping is a flat ₹250 per order, and free on orders of ₹2,000 or more.
Can I choose the scent?
Yes, for products that say "Scent: your choice". Current scents: Ocean Breeze, Oud, Rose, Vanilla.
What are your candles made of?
All our candles are made from organic soy wax and burn completely residue-free.
What are scented wax sachets?
Scented wax tablets that you hang in a wardrobe, drawer or car. They release fragrance without being lit.
How do the aroma burners work?
Put a few drops of scented oil (with a little water) in the top bowl and a lit tealight below, or use them only with a tealight for the glow.
What if my order arrives damaged?
Tell us within 48 hours of delivery with an unboxing video or photos, and we'll send a free replacement or a full refund. See Returns & Refunds.
Can I cancel my order?
Yes, before the order is dispatched. See Cancellations.
Do prices include GST?
Yes. The price you see includes GST.
Do you offer cash on delivery?
Not on the website. Online orders are paid through Razorpay (UPI, cards, net banking, wallets). For WhatsApp orders, we share payment options on chat.
Do you take bulk and corporate orders?
Yes. Tell us what you need on the bulk & gifting form, and we'll reply with options and a quote.
Why do some products say "On Amazon"?
Those products are sold through our Amazon listings. The button takes you to the exact listing on Amazon.
Candle safety
- Never leave a burning candle unattended, and keep it away from children, pets and anything flammable.
- Place candles on a heat-resistant surface, away from draughts.
- Trim the wick before lighting, and don't burn a candle for more than 3–4 hours at a time.